Legal

Privacy Policy

Last updated: 28 August 2026

This Privacy Policy explains how Portclean ("we", "us", "our") collects, uses and protects personal information when you use this website or contact us.

We handle personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Portclean is a sole trader providing professional cleaning services in Sheffield and South Yorkshire.

For privacy questions, contact us at:

• Email: portcleanser@gmail.com
• Phone / WhatsApp: 07907 396051

What personal data we collect

We may collect and process:

• Name
• Phone number
• Email address
• Property address or location
• WhatsApp number and the content of messages you send
• The service you need, request type and any job details you give us
• Correspondence about a quote or a job
• Technical data such as IP address, browser type and pages requested, held in our host's server logs as part of normal website operation

We do not ask for payment card details through this website.

How we collect data

• When you call, email or message us on WhatsApp
• When you submit the enquiry form on this website
• Through our website host's standard server logs

Why we use your data (lawful bases)

• To respond to quote requests and enquiries - legitimate interests and/or steps prior to entering a contract
• To carry out cleaning work and related communication - performance of a contract
• To manage jobs, invoices and aftercare - performance of a contract and legitimate interests
• To meet legal obligations (for example tax and record-keeping) - legal obligation
• To keep the website secure and working - legitimate interests

Who we share data with

We do not sell your personal data. We may share limited information with:

• Service providers who support the business (for example email, hosting, phone or messaging platforms), under appropriate safeguards
• Professional advisers where required
• Authorities where we are legally required to do so

WhatsApp, phone networks and Gmail process communications under their own terms when you contact us through those channels.

International transfers

Some tools we use (for example email or messaging platforms) may process data outside the UK. Where that happens, we rely on appropriate safeguards such as adequacy regulations or standard contractual clauses as required by UK law.

How long we keep data

• Enquiry and quote records: typically up to 12 months if no work proceeds
• Customer and job records: for the duration of the relationship and then for a period needed for legal or accounting reasons (often up to 6 years)

We then delete or anonymise the data where we no longer have a lawful reason to keep it.

Cookies and this website

This website is informational. We do not use advertising or analytics cookies that track you across sites. Your browser may store essential technical data as part of normal browsing. Server logs held by our host may include IP address, date and time, and pages requested, for security and operation of the site.

Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Have inaccurate data corrected
• Ask for data to be erased in certain circumstances
• Restrict or object to certain processing
• Data portability, where it applies
• Withdraw consent, where we rely on consent

To use these rights, email portcleanser@gmail.com or call 07907 396051.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection: ico.org.uk.

Security

We take reasonable technical and organisational steps to protect personal data against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, but we work to keep your information safe.

Children

This website is aimed at adults arranging cleaning for homes and commercial properties. We do not knowingly collect personal data from children.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page, with the date at the top.